Tony@Greenlight
RMS Trader
Hi All,
Apologies for the delay in responding, today is my first day back after spending three weeks off with my family within the school holiday and I am able to respond to all unanswered messgaes.
On the Greenlight front back in July 2007 (after some extensive due diligence) we launched a new computer operating system that would be the platform for the future development of Greenlight.
Unfortunately the system did not deliver and it's capabilities turned out to be more of an 'artists impression' rather than useable functions - some 900 bugs and errors later, along with plenty of duress for both management and staff here we chose to source an alternative system.
After due diligence this went live upon 01st June 2008 and can actually cater for what we need in terms of current customer transactions and future planned developments.
The knock on effect of trying to better yourselves to cater for an expanding system is one thing, but try this with broken tools (operating system) for the last for the 11 months from July 2007 - June 2008 which have added roughly 2-3 hours to our working days until we moved on.
Everyone here was impacted by this situation and had taken the strain, which although we did seek recompence with the responsible party who had portrayed what they did not have (and signed a contract based upon this) life was made far harder than it needed to be for the 11 months from July 2007 - June 2008.
Having led the project I took the situation and what it was doing to my staff personally, spending an inordingate amount of my time becoming heavily immersed in resolving the problems were were experiencing and sourcing a replacement system.
When we received recompence from the responsible party this was divided equally between all staff members, which to me was the right thing to do.
As a company we have historically by and large done a decent job, our heart is in the right place and we were founded 13 years ago to cater for performance/modified car enthusiasts based upon myself and my colleagues all being part of this scene (albeit with varying models/marques).
Although this thread has some recent negative comments and we appear to have let some of you down, I will do my best to restore faith in those of you that have lost faith and in this regard my door (or PM mailbox) is open to you to resolve any problems that you are still experiencing.
Conversely there are numerous comments within threads and received via PM demonstrating our positive involvement with RMS members over the last 2 years.
We have experienced all the ensuing growing pains associated with integrating new systems, staff etc. - by and large following transfer away from the disfunctional system things are back to how they should be.
Having been upon Really Mean Sounds for around 2 years now and met the people, I am personally extremely fond of (most) of the RMS members encountered and due to this had taken on the liaison with RMS as a personal project.
The problem with being the principal partner at Greenlight and trying to effectively manage forums in a front line manner is that the development projects that i've been involved upon are both onerous and ongoing, which coupled with taking time out (3 weeks since July) with my children I haven’t been able to maintain the usual vigil upon the RMS forum.
With this in mind and to ensure we maintain a decent advisory capacity with members I will look to involve further staff members with forum liaison.
It is my intention to fully review all PM's/Posts within threads and to respond both publically and privately to these posts/individuals.
I accept that since July (mainly due to my historic stance of looking to be personally involved with RMS and not involving other staff to oversee the forum) I have not been able to maintain the forum interaction in the same way as I had previously and I apologize to each and every one of you for this.
We are committed to this forum and if anyone has a pressing issue, has experienced a problem in my absence or would like to discuss anything further simply PM me
Kind regards
Tony Fehily
Senior Partner
Greenlight Insurance
NB. We have posted this both within our thread & also here separately in order to ensure you all get to see our comments.
Apologies for the delay in responding, today is my first day back after spending three weeks off with my family within the school holiday and I am able to respond to all unanswered messgaes.
On the Greenlight front back in July 2007 (after some extensive due diligence) we launched a new computer operating system that would be the platform for the future development of Greenlight.
Unfortunately the system did not deliver and it's capabilities turned out to be more of an 'artists impression' rather than useable functions - some 900 bugs and errors later, along with plenty of duress for both management and staff here we chose to source an alternative system.
After due diligence this went live upon 01st June 2008 and can actually cater for what we need in terms of current customer transactions and future planned developments.
The knock on effect of trying to better yourselves to cater for an expanding system is one thing, but try this with broken tools (operating system) for the last for the 11 months from July 2007 - June 2008 which have added roughly 2-3 hours to our working days until we moved on.
Everyone here was impacted by this situation and had taken the strain, which although we did seek recompence with the responsible party who had portrayed what they did not have (and signed a contract based upon this) life was made far harder than it needed to be for the 11 months from July 2007 - June 2008.
Having led the project I took the situation and what it was doing to my staff personally, spending an inordingate amount of my time becoming heavily immersed in resolving the problems were were experiencing and sourcing a replacement system.
When we received recompence from the responsible party this was divided equally between all staff members, which to me was the right thing to do.
As a company we have historically by and large done a decent job, our heart is in the right place and we were founded 13 years ago to cater for performance/modified car enthusiasts based upon myself and my colleagues all being part of this scene (albeit with varying models/marques).
Although this thread has some recent negative comments and we appear to have let some of you down, I will do my best to restore faith in those of you that have lost faith and in this regard my door (or PM mailbox) is open to you to resolve any problems that you are still experiencing.
Conversely there are numerous comments within threads and received via PM demonstrating our positive involvement with RMS members over the last 2 years.
We have experienced all the ensuing growing pains associated with integrating new systems, staff etc. - by and large following transfer away from the disfunctional system things are back to how they should be.
Having been upon Really Mean Sounds for around 2 years now and met the people, I am personally extremely fond of (most) of the RMS members encountered and due to this had taken on the liaison with RMS as a personal project.
The problem with being the principal partner at Greenlight and trying to effectively manage forums in a front line manner is that the development projects that i've been involved upon are both onerous and ongoing, which coupled with taking time out (3 weeks since July) with my children I haven’t been able to maintain the usual vigil upon the RMS forum.
With this in mind and to ensure we maintain a decent advisory capacity with members I will look to involve further staff members with forum liaison.
It is my intention to fully review all PM's/Posts within threads and to respond both publically and privately to these posts/individuals.
I accept that since July (mainly due to my historic stance of looking to be personally involved with RMS and not involving other staff to oversee the forum) I have not been able to maintain the forum interaction in the same way as I had previously and I apologize to each and every one of you for this.
We are committed to this forum and if anyone has a pressing issue, has experienced a problem in my absence or would like to discuss anything further simply PM me
Kind regards
Tony Fehily
Senior Partner
Greenlight Insurance
NB. We have posted this both within our thread & also here separately in order to ensure you all get to see our comments.
