Sounds like you've done a deal at 4.9, & ordered a car on that basis, but now the deal has changed, you are the one trying to undo a done deal....?
Poor salesman, I feel his pain
Ordered new car,finance deal changed in my favour,dealer trying to change contribution
- Thread starter Charlieboyoo
- Start date
- Status
Sounds like you've done a deal at 4.9, & ordered a car on that basis, but now the deal has changed, you are the one trying to undo a done deal....?
Poor salesman, I feel his pain
Charlieboyoo
RMS Regular
OP
- Thread Starter
- #27
No im not trying to undo the deal,he said if it changed in my favour which it did I'm entitled to it.He told me that payment will go down but the deposit from bmw was different and its not.so I wanna c the figures he trying to offer now.But to set the record straight he was meant to contact me numerous times and he did not bother.i find that a bit lazy and unprofessional.So I ain't done nothing wrong.I haven't even received a receipt to prove I paid a deposit on a new car!so I think your getting your wires crossed.
Charlieboyoo
RMS Regular
OP
- Thread Starter
- #29
I signed the order.not trying to change the deal.The sales guy told me I will contact you when I find out wat the deal is for the next quarter.He said if it got worse you get wat you agreed,if it got better you will get it.He didn't bother to ring me.So I phoned him on Thursday.He said yes the Apr has changed I will get you the new figures.You will be saving a few quid but the contribution isn't as much.I thought ok.So I phoned him on sat and he said ring me on Monday and I will have the figures for you.I haven't done anything wrong,I'm the one who has been waiting to receive the call numerous times and I'm getting told to ring him.Ive ordered many cars from other dealers and never had this carry on.
Kevm I don't know y you feel sorry for him.Hes not doing wat He said he would do is he?Im only chasing up to find out wat the difference is.Im not undoing anything.
Id call and ask to speak with someone higher up and kick up about it tbh
You shouldnt have to be calling him to get the information. When he gets it he calls you and if he doesnt have it he still calls you to appologise and tell you when he will have the information.
Its basic customer service.
You shouldnt have to be calling him to get the information. When he gets it he calls you and if he doesnt have it he still calls you to appologise and tell you when he will have the information.
Its basic customer service.
Good advice. Call and speak with business manager.
Charlieboyoo
RMS Regular
OP
- Thread Starter
- #32
Thank you,at least you understand wat Im saying.Thats it I don't have the time to chase people.Cause I know he will be quick wanting to get a glowing reference wen ever I get the car.
Charlieboyoo
RMS Regular
OP
- Thread Starter
- #33
Thanks,I will do that.The weird thing though is the business manager is the finance guy.
That's exactly what a business manager is, yes. He looks after the finance
Charlieboyoo
RMS Regular
OP
- Thread Starter
- #35
Ah right ok.didn't know that.
da.murf
RMS Regular
- Messages
- 10,338
- Drives
- Nissan 350z
Business manager and sales manager are two different people. But I understand names could be misleading.
Also folks please never underestimate how in sales things can come up and with the best intentions in the world phone calls can slip from 'I'll ring them at lunch' to next day or day after. Chap may be off ill or has been stuck away training.
Also folks please never underestimate how in sales things can come up and with the best intentions in the world phone calls can slip from 'I'll ring them at lunch' to next day or day after. Chap may be off ill or has been stuck away training.
He was already supposed to phone him several times and didnt and when he called the guy was in.
Im sure he can get 2 minutes to phone a customer that is buying a car and if not its not hard to pass it onto someone else that can do so.
The first thing that is beaten into you in sales/customer service is if you tell a customer you will call them back, you call them back no matter what even if its to say im busy will call you tomorrow etc
Why do people take their jobs so seriously that they will defend completely random men who do the same job when he is clearly not performing as he should, and try make the OP look like a cnut when we can all see exactly what his problem is.
Unless its an amazing deal I couldnt get anywhere else id have thrown the head up by now, and I doubt his manager would be too pleased he isnt returning customers calls and the customer is having to chase him.
Unless its an amazing deal I couldnt get anywhere else id have thrown the head up by now, and I doubt his manager would be too pleased he isnt returning customers calls and the customer is having to chase him.
You're being quite hard on him in fairness. The customer/salesperson relationship is a 2 way thing remember.
You say the deal you agreed to, finished the end of December & you bought before that. Now the deal has changed for Jan orders, you are busting his balls to renegotiate a done deal.
That's not very honourable, is it?
If you think his manager doesn't know about your case, you are mistaken. I'm surprised your ears haven't been burning from you made the first phone-call.
They obviously want to sell you the car as they are attempting to be flexible despite being caught between a rock and a hard-place. But technically, they could stick by their guns & land YOU in court for breach of contract, but that's not very 'pleasant' either.
You say the deal you agreed to, finished the end of December & you bought before that. Now the deal has changed for Jan orders, you are busting his balls to renegotiate a done deal.
That's not very honourable, is it?
If you think his manager doesn't know about your case, you are mistaken. I'm surprised your ears haven't been burning from you made the first phone-call.
They obviously want to sell you the car as they are attempting to be flexible despite being caught between a rock and a hard-place. But technically, they could stick by their guns & land YOU in court for breach of contract, but that's not very 'pleasant' either.
Are we reading the same thread or what? They told him the terms might change and if they do change in his favour he will be entitled to it, he is ringing to try and find out what is going on and what the price change is and he cant get the information, in what continent is he breaching a contract for trying to find out how or if his original agreement/price has changed?
Never believe everything you read on the internet...
If that's stated on his contract, then happy days, but then there's no problem. He doesn't even need to speak to the salesguy & this thread is a bit of a waste of space.
Charlieboyoo
RMS Regular
OP
- Thread Starter
- #43
Got the news the payment is actually down £20 a month so pretty pleased.i don't understand how that's breach of contract!lol
- Status