1st central insurance?

Mel_45

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Hi guys, the dreaded renewal period is upon me and the usual renewal letter is £100 more than last year, so done a quick quote on go compare to get a ball park figure and this outfit 1st central are coming in with the best quote and no compulsary excess.

Just wondering if anyone has had any experience with this company before?
 

Ashton

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No experience but took out a second policy with them last weekend, reviews seem to be negative for customer service phoneline but other than that ok...
 

davey21

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yeah was insured with them last year no problems, but then I didn't need them for anything.
 

Ashton

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Another thing to be aware of is they charge was any changes in policy eg. address, so they have ways to build up the overall fee. I added the legal protection as well which wasnt included.
 

Coog

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They get bad reviews. I was with them for a year and thought they were OK. Changes were expensive enough but aside from that they were grand. Not sure I'd want to deal with them in the event of a claim though. Some horror stories out there.
 

Mel_45

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Mel_45
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Cheers guys.

Il probably end up using their quote to go back to open and direct or the likes as a bargaining tool but just want to know incase n one gets close price wise.

I have never had to deal with insurance companies over claims etc (touchwood) so not sure if there all pretty much the same when it comes down to it?
 

davey-dimples

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My friend is with them - never had to contact them thankfully and no problems with admin geting documents etc
 

Gavlar

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All the bad reviews put me off, few other insurance companies I rang said they arent very good and only cover 10months rather than a year which I thought was weird but was more than one other insurance company told me that, yet when I mentioned a second cheapest quote from a totally different comoany they never batted and eyelid about them so made me sceptical of 1st Central
 

davey-dimples

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I have never had to deal with insurance companies over claims etc (touchwood) so not sure if there all pretty much the same when it comes down to it?

DEFO NOT!

Some can get it all sorted no fuss Greenlight and NFU seem to be good for this

Others drag in on for months if not years (I waited near 2 years for resolution when a van rear ended me with a company that ive forgotten the name of now! LOl)
 

Mel_45

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Mel_45
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thanks for the responses.

All the bad reviews put me off, few other insurance companies I rang said they arent very good and only cover 10months rather than a year which I thought was weird but was more than one other insurance company told me that, yet when I mentioned a second cheapest quote from a totally different comoany they never batted and eyelid about them so made me sceptical of 1st Central

only 10months cover wtf?
 

Vw86

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354
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Bangor
I insured my GF with them this year as its her first year on her own insurance and they were by far cheaper than anyone else. I can't fault them so far. As said though, given the reviews I wouldn't fancy my chances if there is a claim. And its a 12 month policy.
 

scub

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up north
i'm insured with them now - as said cheapest out there - no point paying foe extras on a cheap car - any good prang'll write it off anyway financially so cheapest 'll do rightly !
 

Gavlar

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Thought it was weird myself but two different companies said that about 1st Central, then mentioned quotes that beat theirs from RAC, AXA, etc and nothing was mentioned to swap me towards them from RAC, AXA etc as it was with 1st Central
 

belfastchris

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Glengormley
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Wife went with them this year and all was ok until she had a bump, every single time she phoned them on their premium rate number you were on hold for at least 10minutes and would wind up speaking to a different person each time-although they were nice enough on the phone they appeared to all be students in a call centre and although they would make a note on the system to pass onto the relevant claim handler they never phoned my wife back once-we had to do all the chasing - they also never replied to a court date letter from the small claims court that had a deadline, which the court ruled in the other party's favour by default in the end.. Such a pain in the ass
 

Mel_45

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Mel_45
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Cheers guys. I used the 1st central quote to when negotiating and got my renewal down from 510 to 320 with AXA think thats where Il go given the feedback.
 
Last edited:

KrisSRT

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Larne
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I'm with them at the minute and the only dealing I have had with them was changing my car over and that was a £35 fee, thought that was dead on. Hope I don't have a claim though because of all the reviews now :rolleyes:
 
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