Cancelling an annual subscription

lightning

RMS Trader
Location
glenavy
Drives
volvo 740
Quick bit of advice.

Wife signed up to some music tool website based in America. She thought it was £30 for a year, in fact its turned out to be £30 per month.

The terms and conditions state it is not cancellable or refundable, worded in a way that she's bought the full package for £300 (plus tax) and is just paying it monthly. A quick google shows lots of people in the same having the same problem, and cancelling the direct debit not working.

Any ideas or is she stuck with it for a year?

 

scub

RMS Regular
Location
up north
just pay the monthly rate & explain to the company. then you can ring your bank & they'll be able to stop any further payments from that name.
if they get sneaky or have a different account name the bank can also block the exact amount.
Halifax did it for me a few years back.
 

ChrisR

RMS Regular
Drives
MK3 Leon 1.4tsi
FWIW Avid are the developers of leading software in the music industry so they are not a dodgy company or anything.

Pro Tools is found in the top recording studios and Sibelius is used for writing sheet music. Pro tools used to require a piece of hardware to be plugged into the computer before it would open (said hardware used to cost about £400) so im not surprised they are expecting £30 x 12 to be paid.
 
Top