- XJR 575, A4
Great outcome for you. Glad the dealer took it on the chin. Its easy to get a one of sale, but I always look to see how good a dealer is when things go wrong. Some get it massively wrong (Peter Vardy JLR in Aberdeen). Some get it right though with a good reputation through word of mouth, forum or social media and also with repeat business.So, time for an update.
I picked the car up today. The car, a 2016 BMW X5 with a full BMW service history has been fitted with a brand new engine, at zero cost to me. Paid for in full by the dealer who sold me the car.
My initial gut feeling on the dealer (born out of nothing only a general distrust of car dealers) was totally wrong, he couldn’t have done more to help me, he arranged pick up of the car at my house, he arranged a mechanic (highly regarded on here) to look at, assess, and repair the car, he gave me a loan car, he kept me informed me at every step of the way, calling me, sending texts and photo updates all the time. He also insisted on fitting a brand new engine to the car rather than a second hand one as in his words “I want it to be right”
This was customer service done right. At no stage did I have to argue with or harass or push the dealer to do things for me, he had it all covered from the beginning to the end, even following up afterwards to ensure I was happy with everything.
I am going to refrain from naming the dealership as I don’t know if he would want it publicised but safe to say I couldn’t be happier and would recommend him to anyone at all who asks.
Thanks everyone for the advice and input to the thread.
Health to drive!