Yes agreed ... I walked into Jaguar one day, to get a part for the XF, in Canterburys and a t shirt and no one came near me for what felt like years lol
I finally noticed the service desk hidden in the corner so walked over and the guy left me standing at his desk for a few more minutes before he put his pen down looked me up and down and asked what I wanted (as rude as that).
Just said Parts dept, as I'm collecting something. As soon as he knew I was spending money he couldn't have been more helpful and asked me had I thouhght about a service plan etc. Jokers. The whole reason why I took the car to Stephen Groves Jaguar in the end.
I have the polar opposite opinion of Jaguar. I walked in one day wearing combat camo shorts and the salesman was nothing but nice as pie to me, talking away and encouraging me to go have a look at and jump into the new F-types.
I guess everyone has on and off days, but if they're having an off day, it really shouldn't show to customers, as now you have a bad opinion of them and probably would avoid them if you wanted a Jag.