I had the exact same thing, I sent an email to [email protected], they rang me about booking a date over the phone. Then got an email from Pearson confirming the booking. Tell him to ring 0345 600 6700.Is anyone experiencing difficulty booking a theory test, my friend is trying to book his but only gets the option to book a taxi theory test.
He rang persons (the organisation who run the theory test) and they said there is a block on his license and needs an entitlement check from the DVLA which takes 5 days. This seems strange as he has never had points or convictions on his license.
He then emailed the DVLA and they said this wasn't the case, there was a glitch with the system and they instructed Pearson to call him and arrange a booking over the phone.
Pearson called back but said once again that they can't book the test until there has been an entitlement check and the glitch has been sorted.
WTF, this has been going on for 2 weeks now.
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Cheers Ben, got sorted today, but only because the entitlement check came back clear from the Dvla, or so they said, he tried that number before with no luck. A load of unnecessary hassle, I'm just glad I got mine sorted when it was a single theory and practical test.