Deleted member 13907
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Without going in to too much detail, I’m looking for some advice on how to proceed with an issue we’re experiencing at the moment.
We’re doing up our kitchen at the moment. We had our painter/decorator spray our kitchen cupboards and all of our skirting/architrave - no issues. Then we brought in a company to pour epoxy on our worktops and floor, along with splashbacks. We were basically out of our kitchen for a week while the work was carried out as they needed a dust-free environment, etc. Upon everything being dry, etc. we had the chance to review the work and it was really awful. The plan was that they would pour self-leveller over the existing tiles, then pour the epoxy over that. Basically it looks like they haven’t worked the self-leveller correctly - the floor is not level and there are ‘bubbles’ through the epoxy. In addition to this, the finish is awful, epoxy doesn’t even run right up to the edge of the floor in several places, etc, etc. The worktops are also awful (I have a list of issues with them) although there’s some confusion around whether or not they were ‘finished’ - they claim they hadn’t finished, yet they were coming to fit the sink when I stopped them. We had to pay a 40% deposit upfront and I have asked for this to be refunded, based on the state they left our floor in and the fact I have zero confidence in them finishing the worktops to an acceptable standard.
If I were to go down the legal route, what would be the likelihood of us recouping the costs of the deposit?
If we weren’t to go down the legal route, what are people’s thoughts on posting an honest review on Facebook and sharing it around the place (a 5min video pointing out the various issues). Does that then make me the d1ck? While it would feel good to hit them where it hurts, ultimately would it be eirth
We’re doing up our kitchen at the moment. We had our painter/decorator spray our kitchen cupboards and all of our skirting/architrave - no issues. Then we brought in a company to pour epoxy on our worktops and floor, along with splashbacks. We were basically out of our kitchen for a week while the work was carried out as they needed a dust-free environment, etc. Upon everything being dry, etc. we had the chance to review the work and it was really awful. The plan was that they would pour self-leveller over the existing tiles, then pour the epoxy over that. Basically it looks like they haven’t worked the self-leveller correctly - the floor is not level and there are ‘bubbles’ through the epoxy. In addition to this, the finish is awful, epoxy doesn’t even run right up to the edge of the floor in several places, etc, etc. The worktops are also awful (I have a list of issues with them) although there’s some confusion around whether or not they were ‘finished’ - they claim they hadn’t finished, yet they were coming to fit the sink when I stopped them. We had to pay a 40% deposit upfront and I have asked for this to be refunded, based on the state they left our floor in and the fact I have zero confidence in them finishing the worktops to an acceptable standard.
If I were to go down the legal route, what would be the likelihood of us recouping the costs of the deposit?
If we weren’t to go down the legal route, what are people’s thoughts on posting an honest review on Facebook and sharing it around the place (a 5min video pointing out the various issues). Does that then make me the d1ck? While it would feel good to hit them where it hurts, ultimately would it be eirth