bora-gav
RMS Regular
Venting frustration of a shambles of a company.
Purchased an X5 back in April from their approved used programme.
My dad and I flew over to complete the purchase after being promised it was immaculate etc etc they refurbed the wheels and replaced the front window due to a stone chip.
We flew in to Glasgow in the middle of a storm, flights after ours were starting to be cancelled and our 15.30 boat home was already cancelled (booked the 19.30 after this)
Upon seeingng the car we noticed a large dent in the bonnet and the paint match was off with the rear quarter and bumper plus the gap alignment on the rear spoiler was way off plus over spray on the fuel cap and poorly prepped by their valeting team, Polish everywhere and runs along the doors.
Now panic mode, no flights home and no way to Cairnryan.
We purchased the car in good faith that they would pay to get the car assessed back in Belfast. So off home we set in the x5, satnav on although not needed so didn't pay much attention. Turned out while in Belfast the satnav was still saying we were in Glasgow, the display key that was conveniently out of battery is now charged and not working.
List of issues emailed back, 2 trips to bavarian to get the satnav sorted and a new display key (bavarian were great to deal with)
Agnews finally came back with their assessment.
Paint depths way off, no filler used though but paint on rear quarter, rear drivers door and blended into drivers door. Dent couldn't be fixed without filler due to being double skinned.
£6.5k retail cost to fix.
Emailed AC, no bother we'll get our cost etc etc and look about fixing it.
Then nothing, ghosted me for 2 weeks. No email replies or phone calls returned.
Finally got through to a manager, told them come get your car I want a refund.
Car was collected at bavarian on Tuesday of last week, sales manager promised the refund on the Monday the day before. Promised it would be paid Tuesday, promised it would be paid Wednesday, promised it would be paid Thursday. Phoned the bank, no payment loading.
Just off the phone with another person at AC and he said the payment wasn't processed until Thursday so now 3-5 days.
In the meantime I've a deposit on another x5 in saltmarine who have been great in holding the car for me but shouldn't have had to.
In hindsight should have just walked away and sat in Glasgow airport for hours until flights were back on.
Such a large company and so many lies when I was lucky enough to even get a reply.
Lessons have been learnt still no refund as of 24.06.24
If you see a white x5 SH19XJB for sale that your interested in then I've got info for you
Purchased an X5 back in April from their approved used programme.
My dad and I flew over to complete the purchase after being promised it was immaculate etc etc they refurbed the wheels and replaced the front window due to a stone chip.
We flew in to Glasgow in the middle of a storm, flights after ours were starting to be cancelled and our 15.30 boat home was already cancelled (booked the 19.30 after this)
Upon seeingng the car we noticed a large dent in the bonnet and the paint match was off with the rear quarter and bumper plus the gap alignment on the rear spoiler was way off plus over spray on the fuel cap and poorly prepped by their valeting team, Polish everywhere and runs along the doors.
Now panic mode, no flights home and no way to Cairnryan.
We purchased the car in good faith that they would pay to get the car assessed back in Belfast. So off home we set in the x5, satnav on although not needed so didn't pay much attention. Turned out while in Belfast the satnav was still saying we were in Glasgow, the display key that was conveniently out of battery is now charged and not working.
List of issues emailed back, 2 trips to bavarian to get the satnav sorted and a new display key (bavarian were great to deal with)
Agnews finally came back with their assessment.
Paint depths way off, no filler used though but paint on rear quarter, rear drivers door and blended into drivers door. Dent couldn't be fixed without filler due to being double skinned.
£6.5k retail cost to fix.
Emailed AC, no bother we'll get our cost etc etc and look about fixing it.
Then nothing, ghosted me for 2 weeks. No email replies or phone calls returned.
Finally got through to a manager, told them come get your car I want a refund.
Car was collected at bavarian on Tuesday of last week, sales manager promised the refund on the Monday the day before. Promised it would be paid Tuesday, promised it would be paid Wednesday, promised it would be paid Thursday. Phoned the bank, no payment loading.
Just off the phone with another person at AC and he said the payment wasn't processed until Thursday so now 3-5 days.
In the meantime I've a deposit on another x5 in saltmarine who have been great in holding the car for me but shouldn't have had to.
In hindsight should have just walked away and sat in Glasgow airport for hours until flights were back on.
Such a large company and so many lies when I was lucky enough to even get a reply.
Lessons have been learnt still no refund as of 24.06.24
If you see a white x5 SH19XJB for sale that your interested in then I've got info for you
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