VW infotainment volume

Chris100

RMS Regular
Drives
GTI
Hey all,

I know there a good number of people on here with mk7 or 7.5 Golfs so hopefully someone can give me a solution.

Does anyone else have the problem with the volume lowering itself and then going back to normal, it does this at random times and it doesn't matter if it's the radio or spotify you are listening to.

Cheers
 

markmeus

RMS Regular
Location
Ballyward
Drives
Cupra300
Other than phone notifications when listening via bluetooth, the only other time mine would do that is in bumper to bumper traffic when the parking sensors are triggered
 

SEAN G

RMS Regular
Wife’s MK7.5 does this also
Had a software update last week but hasn’t cured it so will be going back to Philips to see what can be done to fix
 

KyleR

RMS Regular
Location
Portadown
Drives
350Z (Again)
The infotainment system on the mk7.5's is absolute rubbish. Stupid pop ups coming up which takes your focus off the road, the volume lowering every time you start the car, Car-Net, Apple Maps not being compatible with the Virtual Cockpit etc etc. It really could have been much much better if they'd actually tested it.
 

A6Avant

RMS Regular
Location
Cookstown
Drives
Audi A6 Avant
Do you have Traffic updates (TPS) turned on? If you go into settings and check if it is turned on, you can also adjust the volume at which it plays. Traffic updates are usually every 45mins or 1 hour on Radio Ulster. I had to go in and turn it off competely as previously it was set to a real low volume and it would over ride whatever media I was listening to. Doesnt happen anymore as its been disabled.
 

SEAN G

RMS Regular
Still happening on my wife's Mk 7.5 software update did not work car was then left in and a new aerial fitted again made no difference
So will have to go back into the dealers to investigate further
 

Chris100

RMS Regular
Drives
GTI
Do you have Traffic updates (TPS) turned on? If you go into settings and check if it is turned on, you can also adjust the volume at which it plays. Traffic updates are usually every 45mins or 1 hour on Radio Ulster. I had to go in and turn it off competely as previously it was set to a real low volume and it would over ride whatever media I was listening to. Doesnt happen anymore as its been disabled.
It's definitely not this, traffic updates are on but they come on at a specific volume I've set and when they are playing it also visually comes up with a message on screen.

This issue will just lower the volume for about 5-10 seconds with no message, it is completely random as well, will do it no matter what source is playing.

I don't really want to leave it to the dealership until it's a recognised fault and they have a fix for it, to hear it happen someone could literally have to sit in the car playing the radio all day, as it could do it within 5 minutes or it could take 3 hours.
 
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