Waterbabies horrendous photo- what to do next?

[loliver]

Wasn’t sure where to put this but I took my wee fella to the waterbabies classes and they have an underwater photo shoot at the end. He wasn’t in the greatest form so all the pictures they had his eyes closed. However they said that they’ll take a few pictures with his eyes open and they’ll be able to edit it and I’ll never know it’s been edited. I had pay prior to seeing the edited photo as they wouldn’t do it otherwise. However I’ve received the photo and it’s honestly the worst editing I’ve ever seen. And anyone that has had their child/children at waterbabies know the crazy prices of these photos.

I’ve been emailing the owner of waterbabies and she has said that it’s against company policy for a refund, has offered for him to attend another photo shoot however it’s over an hours drive and I’m back to work so it’s not possible, plus I’m not guaranteed they’ll actually get a decent photo. Everyone on the day was able to see how their pictured were other than those who had it have edited so were at a disadvantage from the beginning. There’s so much has been emailed, it’s impossible to put in here but basically she’s telling me tough ****! The first photo, his eyes were at the completely wrong angle and then they re-edited it but it’s so obviously photoshoped it looks fake. Where can I go from here? Is there any particular legislation etc

 

[Woodcutter]

 

[mcmurray]

Edit...not much I can do with that.

 

[ossy2004]

Maybe you think they're worse because you know it's been edited and his eyes were originally closed?

Show before and after photos maybe?

 

[brendy]

Awww come on, you know the rules, picture please.

 

[Reno_LV]

That is horrendous I would definitely ask for money back. As a photographer I understand the challenges and accept not always it is possible to get the shot BUT... if this is your business and your name against no way one can charge a)beforehand b) for work that is not satisfactory.
Two choice: a) approach them politely again and say that this is not of satisfactory quality and you either want a refund or you're happy to go back for another shoot if they cover the costs of travel, b) get solicitor involved.
This is what happens when DLSRs came in, everybody is a pro.
If you get nowhere and want a photo of a wee one and are near Belfast (not underwater though) I will more than happily make some pics for you to cheer you up!

 

[Jonny]

Please can we have a RMS version of this
"yeah thats not what I was looking for at all."

 

[loliver]

Edit- pic removed until I get this sorted

 

[Reno_LV]

I will say nothing. And knowing how much these cost I honestly can say I could do better with iphone under water. PLEASE do not accept this photo!

 

[loliver]

That is horrendous I would definitely ask for money back. As a photographer I understand the challenges and accept not always it is possible to get the shot BUT... if this is your business and your name against no way one can charge a)beforehand b) for work that is not satisfactory.
Two choice: a) approach them politely again and say that this is not of satisfactory quality and you either want a refund or you're happy to go back for another shoot if they cover the costs of travel, b) get solicitor involved.
This is what happens when DLSRs came in, everybody is a pro.
If you get nowhere and want a photo of a wee one and are near Belfast (not underwater though) I will more than happily make some pics for you to cheer you up!

Honestly I’ve tried, I said to them that if I had seen it prior to paying I most certainly would not have bought it. I was happy to leave without one due to being unsettled etc but they assured me it would be great. Thanks so much for the offer! That’s very kind.

To add insult, she stated that in her opinion “the photos were done very well and to a high standard”.

 

[pizza85]

They're honestly blind if they don't give a refund. Won't be able to notice...

 

[loliver]

They're honestly blind if they don't give a refund. Won't be able to notice...

I really should copy and paste all the emails, the stuff she has said is both laughable and really bloody frustrating!

 

[natogreen16v]

Laura that picture will haunt my dreams forever

 

[loliver]

Laura that picture will haunt my dreams forever

It makes me so angry! My poor child looks nothing like that.

 

[davecoupe]

Refuse the photo. Tell them it is not acceptable.

Demand a refund or arrange to attend another photo shoot at their cost.

How can a photographer even put their name to that?

When we took our wee man we refused to even let them take the photo. We stayed on after the class and I took my own with a go-pro. I just said to the lifeguard what I was doing and he laughed and said he didn’t blame me for not paying for it and he would be looking away

 

[Dave..]

@loliver
Pm Neil from Boyd Rice Solicitors, I can’t remember his RMS name sorry.

 

[Coog]

Was it more than £100 and paid with a credit card?

 

[loliver]

Was it more than £100 and paid with a credit card?

Yes and yes i paid with my credit card.

 

[Coog]

Yes and yes i paid with my credit card.

Super. You can put a claim in under Section 75 of the consumer credit act. Give your card company a call and they'll take you through the process.

They'll refund you instantly then investigate the issue.

All you need to know will be available through a web search.

 

[Woodcutter]

Unbelievable Jeff. £100 for that?!

Some companies really take advantage of people, usually when kids and weddings are involved, what a total rip off!

 

[loliver]

Super. You can put a claim in under Section 75 of the consumer credit act. Give your card company a call and they'll take you through the process.

Thanks. I’ll do that in the morning! Hopefully I’ll be able to get my money back.

 

[gpaevo]

Yes and yes i paid with my credit card.

Can you not contact credit card company and get your money back?

 

[Coog]

Thanks. I’ll do that in the morning! Hopefully I’ll be able to get my money back.

Yeah they take the money back off them straight away. Companies become a little more willing to talk about things when they're waiting payment.

 

[rupertfinch]

Had a similiar experience with 'pixie foto' that you get in Mothercare. Gangsters!

Ended up on the 3rd edit of original images to photoshop out dirt in the studio - every time they came back you just noticed how pisspoor their set up was!
Gave up fighting for a refund, even a partial one as they are so intransigent! But I happily slag them off to anyone who'll listen - especially in Mothercare itself. Definitely lost them trade.

Feel very sorry for you @loliver thats not the little one you know in those pics and don't accept - keep at them!!!

 

[brendy]

Cudda been worse....