jimcupra
RMS Regular
- Messages
- 10,923
- Thread Starter
- #76
@dh1079 I hope they do haven’t seen that colour on a 4 series yet. I have fallen out of love with the car after all that has happened. Bmw customer service is the worst I have ever come across.
@svensktoppen they wouldn’t let me see the car when I called to get work stuff out of it. Refused me entry to the garage. Interior was clean when I lifted it so no idea how bad it was. They keep replacing the belt but that’s not the problem. I can feel it catching on something at the top of the seat. When it retracts it stops at the same place. Leaves about a foot of belt lying loose. I forgot about it and closed the door and damaged the sill. They won’t fix that as he said it wa ms my fault. Wouldn’t have been a problem if the belt worked right. I asked to speak to the spanner monkey directly but they won’t let me. They are saying it’s because the belt arrives rolled up it needs to straighten. It’s not that and no matter what I tell them they won’t listen to me. I showed the service manager and told him I pulled the belt out and let it retract 20 times and every time it stopped. He took the car away and came back and said you need to pull the belt out and let it retract ti take the kinks out if. I liked at him and said what did I just tell you I did.
I’m at the end of my tether. Warranty is now up and I have extended it. Bmw I’m England are dealing with it now and this is their last chance. I will take it to another useless dealer and see if they can fix it.
@svensktoppen they wouldn’t let me see the car when I called to get work stuff out of it. Refused me entry to the garage. Interior was clean when I lifted it so no idea how bad it was. They keep replacing the belt but that’s not the problem. I can feel it catching on something at the top of the seat. When it retracts it stops at the same place. Leaves about a foot of belt lying loose. I forgot about it and closed the door and damaged the sill. They won’t fix that as he said it wa ms my fault. Wouldn’t have been a problem if the belt worked right. I asked to speak to the spanner monkey directly but they won’t let me. They are saying it’s because the belt arrives rolled up it needs to straighten. It’s not that and no matter what I tell them they won’t listen to me. I showed the service manager and told him I pulled the belt out and let it retract 20 times and every time it stopped. He took the car away and came back and said you need to pull the belt out and let it retract ti take the kinks out if. I liked at him and said what did I just tell you I did.
I’m at the end of my tether. Warranty is now up and I have extended it. Bmw I’m England are dealing with it now and this is their last chance. I will take it to another useless dealer and see if they can fix it.